Charity's Haven II

Guest have access to their private room, kitchenette (no cooking allowed), living rooms, dining rooms, and bathrooms. Most guests opt to stay in their private rooms. Please be mindful of what to expect when booking a shared, hostel-like home with amenity limitations. Considering the high number of reservations we’ve had over the past few years, we’ve not had excessive issues or complaints. We find that helping guests set the proper expectation helps ensure a smooth stay. We have updated our listing details to be very detailed and transparent so that guests can make an informed decision on whether to book or not. With that said, please keep in mind a few important things: You are sharing common areas with other guests and occupants of the home that we as hosts cannot control their habits. We have centralized heat and air and keep the thermostat at a fair temperature of between 72-76 degrees. We’ve learned it is impossible to please all guests with regard to temperature because some prefer it warmer and some prefer it cooler. We provide fans to help those that like it cooler. However, heaters are not allowed as they are fire hazards. We no longer offer full kitchen access. Guests may use the frig and microwave only. Absolutely no cooking is allowed. This avoids issues with guests creating messes, smells, and noises that are bothersome to other guests. We have rules and ask that everyone be mindful. We do ban guests that violate our policies and do not recommend them to other hosts. This is important because the hosting community must unite to weed out problematic guests that cause good guests and hosts undue stress and hardship. Hosts are held to a very high standard by Airbnb, therefore, we must hold our guests to a very high standard. We have a zero tolerance policy for “refund hunting” and retaliatory reviews as there has been a growing trend globally of guests exploiting some of Airbnb’s policies. We aim to please our guests and do all that we can to address issues but we are aware there is an increase in guests that attempt to scam hosts.